Refund policy

Returns & Exchanges

Your satisfaction and peace of mind are our top priorities, and we stand firmly behind the quality of the products we provide. We fully comply with the Consumer Guarantees Act of New Zealand, ensuring that we will promptly replace or refund any item that is found to be faulty or not fit for its intended purpose.

If you encounter an issue with your order, please reach out to us at info@lifepharmacyorewa.co.nz so we can make things right. If it's urgent you are always welcome to call us directly at 09 426 4087.

Please choose your items carefully, as we are generally unable to accept returns or exchanges simply due to a change of mind. However, we understand that every situation is unique, and we may offer a store credit for your purchase under certain specific circumstances at our discretion. To be eligible for a credit, products must typically be in their original, unopened packaging to maintain health and safety standards. We strive to handle every request with fairness and care to ensure you have a positive experience with us. Our goal is to ensure you feel supported and confident every time you shop at Life Pharmacy Orewa!